Account Executive – Portugal

About Visor.ai

Visor.ai is an agentic AI platform that helps enterprises automate and optimize customer service with AI Agents across voice, chat and quality management. Our agents learn from each business, take action across systems and handle high-volume interactions, while supporting human agents in complex cases and turning conversations into actionable insights. Our clients achieve up to 85% automation while keeping full control over their customer experience.

Founded in 2016 with headquarters in Lisbon, we work with clients across Europe, Africa and Latin America. Ten years on, we are an established company with consistent growth and a mature product. We have kept what made us different from day one: a dynamic, ambitious team, short decision paths and room for people who want to build.

Your mission

We're looking for an Account Executive (mid-level specialist) to join our Customer Solutions and Success team in Portugal and help us win new clients.

You'll split your time between two fronts. On one side, you'll support the closing of the opportunities that already come our way: you'll join client meetings alongside our sales leadership, prepare tailored demos and materials, and help turn interest into signed deals. On the other, you'll help bring in new clients through prospecting, cold calling and targeted outreach.

Your focus is new business. Once a client signs, you'll make sure the handover to our account management and implementation teams is smooth, so nothing gets lost along the way.

You won't do it alone. You'll work side by side with our sales team, with support from our product and solutions teams, plus AI agents that help with research, meeting prep, follow-ups and CRM updates.

Details:

• Location: Lisbon, remote

• Team: Customer Solutions & Success

• Level: Mid (Specialist)

• Focus: Supporting the sales team to close new business and bringing in new clients in Portugal

What you'll do

Support the sales process

• Join meetings with prospects and partners, understand their operation and identify the real problem behind each request.

• Prepare and deliver demos of our AI Agents for voice, chat and email and our quality management solution, tailored to each client.

• Prepare the presentations, proposals and other materials the sales team needs to move deals forward.

• Help answer clients' functional questions and follow up until they make a decision.

Bring in new clients

• Research and map target accounts in Portugal, especially mid-sized and large companies with customer service operations.

• Generate new opportunities through prospecting, cold calling, email campaigns, events and partners.

• Qualify leads and book meetings for the sales team.

Keep things moving

• Keep the pipeline and CRM organized and up to date, with clear next steps.

• Make sure every new client has a smooth handover to account management and implementation.

• Bring what you hear from clients and the market back to the Product team.

• Stay on top of trends in AI, contact centers and customer service automation.

What we're looking for:

• 3+ years in customer-facing roles such as inside sales, business development, pre-sales or customer success.

• Hands-on experience in the contact center or BPO world (for example, handling inbound or outbound calls), or at a contact center software or conversational AI company, with a solid understanding of how the operation works.

• Experience with outbound prospecting and cold calling.

• Comfort presenting to clients and running demos.

• A consultative approach: you listen first, ask the right questions and connect each client's problem to the right solution.

• An organized and autonomous way of working, with experience using a CRM.

• A team player who enjoys working across Customer Solutions and Success, Product and Delivery.

• Curiosity and willingness to use AI agents every day to multiply your impact.

• Native Portuguese and professional English.

Nice to have:

• Experience with AI solutions for customer service, such as chatbots, voicebots or AI agents.

• Experience with banking or insurance companies.

• Professional Spanish.

What we offer:

• A competitive fixed salary.

• Real room to grow, including a path to a senior role, in a company that's expanding internationally.

• AI agents and product support that take the heavy lifting off your plate.

• Health insurance.

• Meal Allowance.

• A remote-first model. And when you feel like seeing the team, our offices have free coffee, arcade machines, rooftops and terraces, plus regular team events.

Our recruitment process:

We keep things simple, transparent and focused on real examples of your work.

Introductory call with our Talent team (30 min).

Interview with your future manager, where we'll talk through your experience with clients, sales and contact centers (60 min).

Final stage: a practical case with a discovery and demo role-play (60 min).

Reference checks, always with your consent.

Ready to help companies take their customer experience to the next level? Apply through this page, we'd love to meet you.