Care Technical Manager (Catm)

Job Description & Skill Requirement:

Mandatory skill: NCS - Nokia Container Services

Technical Skills:

• Core Network Expertise: Deep understanding of core network technologies for mobile telecommunications, including LTE/VoLTE/VoWiFi/5G, Telco/Public Cloud (CNF and VNF), and IP Connectivity.

• Protocol Knowledge: Proficiency in various protocols, including TCP/IP, Routing/Switching, Network Security, Network Management, DNS, Radius, LDAP, MAP, Diameter Policy Control and Charging, and Radius.

• Cloud Infrastructure (Telco, Distributed, Edge Clouds)

• Cloud configuration and troubleshooting on OpenStack and Kubernetes-based platforms (CBIS, NCS, OCP, NRHO). Working experiencde in NCS platform is must.

• Networking: L2/L3 Switches, Routers, Firewalls

• Servers & Storages: Airframe, HPE, Dell, EMC

• Monitoring solutions (Prometheus, Grafana, Thanos)

• DevOps tools, Cyber Security, Automation (Ansible, GitOps) for NCD

• Cloud MoO processes and ticketing system (Salesforce)

Additional Requirements:

• Proficient in English: Excellent written and spoken English communication skills are essential for effective interaction with Customer.

• Technical Communication: Ability to clearly communicate complex technical ideas in writing, presentations, and face-to-face meetings.

• Customer-Facing Experience: Experience in a customer-facing role, including 24/7 emergency on-call support.

• Escalation Management: Experience in managing escalations across cross-functional teams and coordinating resources to resolve issues.

• Project Management: Knowledge of project management principles and methodologies.

• Business Understanding: Understanding of business concepts and development processes. Care Technical Manager (CaTM)