Claims Support Specialist - Insurance Follow-Up & Records Retrieval

About Bush & Bush Law Group

Bush & Bush Law Group is committed to providing exceptional legal representation while maintaining a culture of accountability, teamwork, and continuous improvement. We are looking for professionals who are proactive, detail-oriented, and committed to supporting attorneys and clients at the highest level.

Position Overview:

We are seeking professional, English-speaking Claims Support Specialists to join our team. These positions will be dedicated exclusively to communicating with insurance adjusters and obtaining police reports to support our personal injury practice.

Requirements:

Key Responsibilities:

• Contact insurance adjusters to verify claim status and obtain claim information.

• Follow up on Letters of Representation and claim acknowledgments.
• Request and obtain police reports from law enforcement agencies.
• Document all communications accurately within the case management system.
• Track outstanding requests and follow up as needed.
• Obtain adjuster contact information, including direct phone numbers and email addresses.
• Escalate issues or delays to management when appropriate.
• Maintain organized records and ensure timely updates to case files.

Qualifications:

• Excellent English verbal and written communication skills.
• Strong phone etiquette and professionalism.
• Prior experience in customer service, claims, insurance, legal support, or call center environments preferred.
• Strong organizational and follow-up skills.
• Ability to manage multiple tasks and meet deadlines.
• Comfortable making a high volume of outbound calls.
• Proficient with Microsoft Office and web-based systems.

Benefits:

• Positive Culture: Be part of a supportive and innovative team.
• Impactful Role: Play a critical role in shaping the future of a growing firm.
• Professional Growth: Opportunities for career advancement and ongoing professional development.
• Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.