Customer Care Advisor

Customer Care Advisor

Thornbury Community Services (part of Acacium Group)

The Pavilions, Bridgwater Rd, Bristol, BS13 8BX | Hybrid working

Shift patterns between 07:00-15:00 and 11:00-19:00 + 1 weekend every 6 weeks

£26,500 per annum

We are hiring a Customer Care Advisor to join Thornbury Community Services who deliver exceptional care at home services to individuals with clinically complex care requirements, learning disabilities, autism, and mental health conditions.

You'll play a pivotal role in ensuring our clients receive an outstanding service, managing care schedules and building relationships with healthcare workers to fulfill shifts. This is a fast-paced, rewarding role where your work will make a real difference to people's lives.

In this role, you will:

• Be the initial point of contact for our clients' families and healthcare workers by fulfilling routine and complex requests. 

• Plan rotas and book healthcare workers in for shifts based on their availability.

• Ensure clients needs are met by having selected and maintained the best healthcare workers for their needs.

• Work with our clinical teams to ensure all administration is in line with CQC requirements.

What we’re looking for:

• Previous experience in a customer focused role with good relationship building skills

• Ability to handle difficult conversations and an empathetic approach

• Organisation skills with the ability to prioritise a heavy workload

Your Benefits

• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.

• Time to recharge: Enjoy 25 days’ annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.

• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.

• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.

• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.

• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.

• Grow your career: You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents

• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You’ll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group

Thornbury Community Services is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.

Join us and play a key role in shaping the future of society and improving people’s lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.

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