Customer Service Representative
- Location: Philippines
- Workplace: Hybrid
- Job type: Full Time
- Posted: Posted
- Deliver customer support via phone, chat, and email
- Requires 3+ years customer service and retail experience
- Hybrid work after 6 months onsite in Ortigas
- Night shift schedule with differential pay
Customer Service Representative (Retail) – Night Shift
Location: Jollibee Tower, Ortigas Center, Pasig City
Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to support our growing international accounts.
If you have a background in retail and customer service, and you’re ready to take your career to the next level—this could be the opportunity for you.
What You’ll Do
As a key member of our team, you will:
Deliver outstanding customer support across multiple channels (phone, chat, and email)
Handle inquiries related to orders, products, and services with professionalism and care
Process customer orders efficiently via phone, email, and chat
Drive first-call resolution and ensure a seamless customer experience
Recommend relevant or promotional products to support sales growth
Manage multiple accounts simultaneously while maintaining quality and accuracy
Resolve concerns effectively by identifying customer needs and offering the best solutions
What We’re Looking For
Must-Have Requirements
Retail experience (non-negotiable)
At least 3 years of customer service experience (chat, email, and/or phone)
Willingness to work night shift (with night differential pay)
Ability to work onsite in Ortigas (first 6 months), then hybrid (1 WFH day/week after regularization)
Strong communication skills (written and verbal)
Stable work history with good tenure
Preferred Skills & Experience
Experience in both sales and service roles
Proven ability to sell or upsell over the phone or chat
Experience handling multiple channels simultaneously (chat, email, phone)
Familiarity with Click-to-Chat platforms
Proficient in MS Outlook, Word, and Excel
Strong multitasking and organizational abilities
Fast and accurate typing skills
Why Join Us?
Competitive salary + night differential pay
Opportunity to work with international retail accounts
Hybrid flexibility after regularization
Career growth in a dynamic, customer-focused environment
Be part of a team that values performance, reliability, and customer excellence
Ready to Apply?
If you’re a customer-focused professional with strong retail experience and are ready to thrive in a night shift environment, we’d love to hear from you!
About Satellite Office
Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.
At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.
Why You'll Love Working Here:
🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.
🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.
🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.
🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.
💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.
Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.
About the job
Location
Job type
Full TimeWorkplace
HybridExperience
Mid-levelDepartment
Customer ServiceFirst posted on
Great Place To Work® Philippines Certified | 2024 FT Fast 100 - Ranked 60th
Company size
1,001-5,000 employees
Founded in
2013
Industry
Outsourcing and Offshoring Consulting
Headquarters
Sydney, New South Wales