Customer Service Specialist With German

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.
Today, we are looking for a specialist who won't be responsible only for supporting the global users and vendors, but also for taking part in process optimization and the development of further innovative processes within the new Client's Center. 

YOU WILL

• Providing support for the Source to Pay process, from order creation to payment
• Assisting and answering queries from the global user community related to invoices and purchase orders
• Providing training on how to use the WeBuy Purchasing Tool (SAP Ariba)
• Being the main contact for external suppliers - 1st level support
• Processing requests in ServiceNow
• Processing incoming queries (via phone call, MS Teams, or e-mail) from BI employees as well as suppliers globally
• Analyzing system mistakes and reporting them to the admin teams

Requirements:

• Fluent in German (min. C1) and English (min. B2)
• Have at least 2 years of professional experience, preferably in customer service or a contact center.
• Completed higher education
• Focus on high-quality customer service
• Excellent communication skills
• Good Microsoft Office skills
• Any additional European language (especially Italian) would be a great advantage

Benefits:

Work flexibility
We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of hybrid work, depending on the role and your preferences.

Various forms of cooperation
At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic benefits package
We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms
We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration and shared experiences
We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.

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ID: 528