Aworkado
Customer Service - Temporary Mon-FriFive Star Solutions
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  • Location: United States
  • Workplace: Remote
  • Job type: Temporary / Part Time / Full Time
  • Salary: $15-16/hour
  • Posted: Posted

  • Answer inbound calls regarding debit card incentives and orders
  • 3-6 months customer service or call center experience preferred
  • Must have dedicated workspace and high-speed internet
  • Remote within specified US states, $15-$16 per hour
We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Solutions, while providing high-quality service with a helpful, professional attitude.
 
This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. 
 
This is a Bring Your Own Device position to work-at-home for individuals living in the states of: Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.
 

Qualifications

  • Previous 3-6 months customer service or customer support experience preferred
  • Previous 3-6 months call center or office background experience a plus
  • Basic computer skills
  • Quick learner and able to work independently
  • Strong phone and verbal communication skills along with active listening
  • Must be 18 years of age
  • A background check applicable with state and federal laws will be required

Responsibilities

  • Manage large amounts of inbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives
  • Access company and client resources provided to accurately handle the call
  • Seize opportunities to upsell products when they arise
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and attendance at all scheduled times
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Bring Your Own Device (BYOD)

  • This position requires you to provide your own equipment and workspace.  
  • Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 
 
Hardware/Software Requirements:
 
  • Processor: Intel® Core™ i5-8250U Series or greater
  • Memory: 8GB on Windows 10 or 11 64 bits
  • Screen Resolution: 1280x768 or higher, dual monitors required
  • USB DSP headset
  • Click here for an example
  • No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
  • Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system) Windows Defender will work, no additional software needed
  • Firewall must be enabled (Will be checked prior to allowing login to system)
  • Must be hardwired to your modem or router/ No Wi-Fi or extenders
  • Click her for the BYOD policy for full detailed list of requirements
$15 - $15 an hour
 
Shift differential (extra $1/hr nights & wkds) 
Work hours - Shifts between 8:00am-10:00 pm (EST) ; Work Days - Mon-Fri
Paid Training - typically 2-5 days in length from 9:00am-6:00pm (EST)
Status - Full Time or Part Time Temporary; 20-40 hours per week
Must be available to work on the first and last business day of each month
 
Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Apply now

About the job

Location

Alabama, United States
Florida, United States
Georgia, United States
Idaho, United States
Iowa, United States
Indiana, United States
Kansas, United States
Louisiana, United States
Michigan, United States
Mississippi, United States
Missouri, United States
Nebraska, United States
Nevada, United States
North Carolina, United States
North Dakota, United States
Ohio, United States
Oklahoma, United States
Pennsylvania, United States
South Carolina, United States
South Dakota, United States
Texas, United States
Tennessee, United States
Utah, United States
Virginia, United States
West Virginia, United States
Wisconsin, United States
Wyoming, United States

Job type

Temporary, Part Time, Full Time

Workplace

Remote

Experience

Entry

Department

Customer Service

First posted on

Salary

$15-16/hour
Five Star SolutionsFive Star Solutions

Powered by People. Elevated by Technology

Company size

1,001-5,000 employees

Industry

Outsourcing and Offshoring Consulting

Headquarters

Sioux Falls, SD

Social media

Company profileVisit getfivestar.com

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