Director, Enterprise Customer Success Management
- Location: United States
- Workplace: Hybrid
- Job type: Full Time
- Salary: $200-275K/year
- Posted: Posted
- Lead customer success team in Americas theater
- 10+ years customer success with 5+ years leadership
- Technical competency and familiarity with Git, GitHub
- Travel about 25% of time to meet customers
- Salary $200K to $275K
About CodeRabbit
CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.
We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.
CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.
At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers — across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.
Key ResponsibilitiesHiring and developing a Customer Success Management team
Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team
Overseeing the customer journey from onboarding to production scaling
Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
Building playbooks and knowledge bases
Own a book of business to include renewals and expansion opportunities
Become a product expert and understand all components of CodeRabbit
Educate customers on the best product usage to ensure they maximize their value
Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
Own customer-facing communications to ensure a professional and concise message
Partner cross-functionally to advocate for customer needs
Develop and present periodic reviews to customer leadership
Great candidates often have these qualifications:
At least 10+ years of experience in customer success, account management, or a similar role, with at least 5 years in a leadership role
Demonstrated success building and scaling customer-facing teams in a high-growth technology company
Technical competency to understand CodeRabbit’s software and build strong relationships with highly technical prospects and key business stakeholders
Strong knowledge of the customer success space, including experience with negotiations and procurement processes
Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
Ability to establish trust at the CxO level as well as with software development practitioners
Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Excellent communication skills: business fluency in spoken and written English
Ability to travel about 25% of the time to meet with customers
“Nice to Have”
Great candidates may also have one or more of these qualifications:
Experience with code review processes and tools
Familiarity with AI, software developer, and open source technologies
Experience with GTM at early-stage, high-growth, VC-backed startups
Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
Experience with major cloud providers and cloud-native technologies
Familiarity with observability, RCA, and debugging practices
Collaborative Humans: Prioritizing collective intelligence
Fearless Innovators: Turning obstacles into growth opportunities
Persistent Passionate Developers: Thriving on complex, long-term challenges
Impact-Driven Creators: Crafting intuitive tools for developers
Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world
Work on cutting-edge technology with real-world impact
Collaborative and innovative environment
Competitive salary, equity, and benefits
Professional development opportunities
About the job
Location
Job type
Full TimeWorkplace
HybridExperience
SeniorDepartment
Customer SuccessFirst posted on
Salary
$200-275K/yearCodeRabbit helps teams review, understand, govern, and trust agent-generated code.
Company size
201-500 employees
Founded in
2023
Industry
Software Development
Headquarters
San Francisco, California