Engineering Manager, Developer Infrastructure

• Lead, coach, and develop engineers through clear expectations, regular feedback, career development, and performance management.

• Build a team culture grounded in ownership, collaboration, learning, and technical excellence.

• Own the team’s roadmap, balancing immediate developer needs, foundational improvements, and long-term application health.

• Guide technical direction for our Rails monolith, improving code structure, maintainability, scalability, reliability, and security.

• Lead foundational upgrades across Ruby, Rails, and related frameworks and dependencies, coordinating migration and release plans with affected teams.

• Improve developer productivity through shared tooling, CI checks, testing infrastructure, documentation, and simpler development workflows.

• Oversee shared application infrastructure, including feature flags, end-to-end tests, and infrastructure-as-code within the monolith.

• Coordinate cross-team projects, making scope, ownership, dependencies, risks, and progress clear.

• Partner with product engineering teams to resolve recurring technical problems and support adoption of shared tools and standards.

• Define and track meaningful outcomes, such as faster feedback cycles, fewer recurring failures, and less time spent working around platform limitations.

• Developers are your users. Understand their day-to-day problems and involve them in shaping solutions.

• Platform work should produce clear outcomes. Connect investments to developer productivity, application reliability, and product delivery.

• Standards work best when they’re practical, well explained, and supported by tooling that makes them easy to follow.

• Modernization should be incremental and purposeful. Improve existing systems with a clear understanding of the benefits, costs, and migration risks.

• Adoption is part of delivery. Documentation, communication, and support matter alongside implementation.

• Strong people leadership creates technical ownership. Give engineers context, clear expectations, and room to make decisions.

• Balance today’s commitments with tomorrow’s maintenance costs. Make tradeoffs explicit and revisit them as needs change.

• Experience managing software engineers, including coaching, career development, performance management, and hiring.

• Must have a strong backend engineering background with Ruby on Rails and experience maintaining production applications.

• Sound technical judgment across application architecture, testing, performance, reliability, and security.

• Experience leading platform, infrastructure, developer experience, or other technical work that serves multiple teams.

• Strong project and program management skills, including coordinating dependencies, managing delivery risks, and guiding changes through rollout.

• The ability to turn broad technical needs into a prioritized roadmap and communicate why the work matters.

• Strong collaboration skills and the ability to build agreement across teams with different priorities.

• Comfort moving between people management, technical guidance, and delivery, while helping engineers take ownership.

• Experience evolving a large Rails monolith or supporting high-scale web applications.

• Experience leading major framework upgrades or migrations across multiple teams.

• Experience improving CI pipelines, test suites, feature flag systems, or developer tooling.

• Familiarity with infrastructure-as-code, React, Remix, or GraphQL.

• Experience in e-commerce or health tech.

• Experience thoughtfully applying AI-assisted tools to engineering workflows, with attention to code quality, security, and maintainability.

• Generous PTO and competitive pay

• Fullscript’s RRSP match program for financial health

• Flexible benefits package and workplace wellness program

• Training budget and company-wide learning initiatives

• Discount on Fullscript catalog of products

• Ability to work Wherever You Work Well*

Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both 🐶🏡