English Speaking Customer Support Specialist -Digital Advertising

Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP in vibrant Barcelona and work on an exciting project with Digital Marketing Ads — a game-changing tool for businesses everywhere!

Responsibilities:

• Assist with verification by reviewing submitted documents for completeness and accuracy.
• Provide friendly and effective support to advertisers via phone and email.
• Help ensure content compliance and respond to advertiser questions.
• Support performance tracking and contribute to team initiatives.
• Help onboard businesses and guide them through the setup process.
• Learn and share knowledge about regional verification practices.
• Take part in varied tasks in a collaborative and fast-moving environment.

Requirements:

• C2 level of English.
• Experience in customer service or support roles.
• Clear communication skills and strong organizational habits.
• Ability to manage tasks independently and meet deadlines.
• Bachelor’s degree in Business or related fields is a plus.
• 1.5 years Experience in compliance or verification roles is desirable.
• General knowledge of home services industries (e.g., plumbing, electrical).

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Benefits:

• Full-time (39 hours/week) hybrid position in Barcelona with a salary of €19.623,94 € gross/year plus up to €1,000 gross/year in  bonuses.
•  Referral Program: Earn up to €2,000 for bringing friends, depending on the language/project.
•  Private Health Insurance.
•  Continuous skill development and certifications.
•  Clear career growth opportunities supported by coaches and a motivating team environment.
•  Engaging workplace with bi-weekly, monthly, or quarterly contests and dynamic business casual culture.
•  Prime office location at the World Trade Center, Barcelona, surrounded by the sea

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.