Jira Administrator & Integrations Specialist - Security

Accelerate your development and exposure to enterprise security technologies, managed services, and cloud security. Join Sedona Digital, a fast-growing scale-up organisation with the ambition to be recognised as a leading technology company. 

• We obsess about our customers 
• We build outstanding technical solutions 
• We create an awesome culture 
• We accelerate learning and careers 

We’re looking for a hands-on Jira Administrator to take ownership of our existing Jira and Jira Service Management instance and deliver a key integration with CrowdStrike. 

Your activities will include: 

• Design and implement the integration between JSM and CrowdStrike Falcon — connecting Falcon alerts and detections to JSM tickets for structured incident triage and response 
• Administer and optimize our existing Jira Software and JSM instance — workflows, permission schemes, automation rules, SLA configurations, and queues 
• Configure bidirectional sync between JSM and CrowdStrike Next-Gen SIEM, ensuring alert status, assignment, and resolution data flows accurately between platforms 
• Build automation rules and escalation workflows that reflect our security operations process end-to-end 
• Maintain API and webhook configurations, troubleshoot integration failures, and keep the connection between platforms reliable 
• Work closely with the security team to align JSM queues and SLAs with CrowdStrike detection severity and incident classification 
• Document all configurations and changes clearly 

Requirements 

• Strong, demonstrable experience administering Jira Software and Jira Service Management 
• Hands-on experience integrating JSM with CrowdStrike Falcon — including the Falcon platform’s native Jira connector or API-based integration 
• Working knowledge of CrowdStrike Next-Gen SIEM and how detections and incidents surface for downstream ticketing workflows 
• Comfortable with REST APIs, webhooks, and Jira Automation or ScriptRunner for workflow logic 
• Able to work independently, UK business hours, with good async communication 

Nice to have 

• Atlassian certification (ACP-100 or equivalent) 
• Broader CrowdStrike Falcon platform experience (Endpoint, Identity, Spotlight) 
• Experience in security operations or MSP environment