[Job-32676] Senior Business Analyst - Dynamics 365, Brazil

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.

With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.

We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

We’re looking for a Senior Business Analyst to join a dedicated nearshore team building a placement management platform for a US education client. The platform supports students, placement specialists, preceptors, clinical sites and university staff. It runs on Dynamics 365 / Dataverse, Azure and a React frontend. You’ll own requirements from first discovery through user acceptance.

What you’ll do

• Lead discovery workshops and interviews with business stakeholders across several user groups.
• Map current-state and future-state processes and document workflows, business rules and edge cases.
• Write clear user stories with testable acceptance criteria, and keep the backlog refined with the product owner.
• Define data requirements, including entities, fields, relationships, validations and integration touchpoints.
• Plan and run UAT, which covers writing test scenarios, coordinating testers, tracking defects and getting sign-off.
• Act as the bridge between stakeholders and the development team, in an Agile setup overlapping with US Central Time.

What we’re looking for

• Consolidated experience as a Business Analyst or Requirements Engineer on software or CRM implementations.
• Proven experience leading the full cycle: discovery, user stories and acceptance criteria, process and data requirements, and UAT.
• Strong process mapping skills (BPMN or similar) and comfort working with data models.
• Experience with Agile tools such as Azure DevOps or Jira.
• Advanced English, with confidence facilitating sessions with US stakeholders.

Nice to have

• Dynamics 365 / Dataverse or other CRM project experience.
• Background in education, healthcare or scheduling and placement workflows.
• Certifications such as CBAP / CCBA, PSPO, or MB-910.