Junior Support SpecialistSatellite Office

Junior Support Specialist

Location: Philippines
Workplace: Remote
Job type: Full Time
Posted: Posted November 11, 2026

Handle inbound customer inquiries and resolve basic issues
0-2 years experience in support or SaaS environments
Experience with APIs and enterprise client support is a plus
Fully remote role working 10:00PM to 7:00AM

The Junior Support Specialist serves as the primary point of contact for customer inquiries, providing responsive and effective assistance to ensure customer success with Corpaxe’s product suite.

This entry-level role is designed for individuals with 0–2 years of experience who will build foundational product knowledge while developing core support skills. The role focuses on handling inbound questions, troubleshooting basic issues, and meeting response-time expectations while resolving tickets independently. It also serves as a foundation for growth within the support team, with a clear path to progress into more advanced support roles over time.

Key Responsibilities

Customer Support & Case Management

Respond to customer inquiries via approved channels.
Quickly triage issues, capture key details, and communicate timelines.
Independently resolve basic questions and product issues; escalate complex cases with full context.

Troubleshooting & Technical Investigation

Reproduce issues with clear steps and relevant test data.
Gather and verify artifacts (screenshots, logs, IDs, timestamps).
Spot and report patterns or recurring issues.
Follow runbooks and escalation protocols.

Documentation & Knowledge Base Contributions

Document common problems and solutions.
Create or update internal and external help articles as needed.
Maintain detailed case notes for seamless handoff.

Operational Support & Collaboration

Handle ad hoc support tasks (account checks, simple data pulls, exports).
Work with Product and Engineering on escalations and known issues.
Help CS/Implementation teams with client readiness and post-launch queries.
Join on-call rotations when required.

Required Qualifications

Technical Skills

Comfort working in a ticketing system and following structured workflows.
Strong written communication, with the ability to describe steps and outcomes clearly.
Basic proficiency with spreadsheets and common file formats (CSV, XLSX).
Ability to learn product features quickly and follow troubleshooting playbooks.

Professional Attributes

High attention to detail and consistent follow-through.
Calm under time pressure, able to prioritize and meet response targets.
Strong ownership mindset while knowing when to escalate.
Patient, methodical problem-solving approach.

Education & Experience

Bachelor’s degree (or equivalent practical experience, if you prefer to allow).
0–2 years in support, customer success, operations, or a SaaS environment.

Nice to Have

Experience with APIs, logs, or troubleshooting in browser dev tools.
Prior experience supporting enterprise clients or working with SLAs.
Experience documenting processes (knowledge base, runbooks, SOPs).

What We Offer

Clear growth path (Junior → Support Specialist → Senior / Lead paths).
Training on Corpaxe products, support tooling, and troubleshooting methods.
Exposure to cross-functional work with Product and Client Management.
Collaborative environment with coaching and structured feedback.

About Satellite Office

Satellite Office partners with some of the world’s leading brands to build high-performing offshore teams based in the Philippines. Our people work directly with international clients in roles that are meaningful, challenging, and rewarding. Whether you’re in customer service, IT, digital marketing, finance, or creative design, you’ll be empowered to do your best work, and build a career you can be proud of.

At Satellite Office, we’re committed to creating a workplace unlike any other, fostering growth through engaging employee programs, continuous learning and development, team-building experiences, company-wide celebrations, and world-class office spaces.

Why You'll Love Working Here:

🌟 You’re Valued.
You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter.

🚀 You’ll Grow.
From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential.

🎉 You’ll Belong.
We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more.

🏢 You’ll Work in Style.
Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best.

💼 You’ll Work with Global Brands.
We match you with top international clients where you’ll work directly with their teams and make a real impact.

Whether you’re starting a new chapter or growing in your profession, Satellite Office is where you’ll find more than just a job. You’ll find a career you can be proud of.

Apply now