Metrology Systems Technical Support Specialist

Metrology Systems Technical Support Specialist
Starrett Metrology Systems Division | Starrett Kinemetric Engineering, Inc.
Full-Time | Remote – Approved U.S. location, Eastern Time Zone

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time Zone; weekend support and travel to customer or Company sites as required.

About the Company

Starrett Metrology Systems Division based in Laguna Hills, California is dedicated to delivering innovative, high-quality precision measurement solutions to industries worldwide. Our advanced metrology technologies help manufacturers achieve exceptional accuracy, reliability, and efficiency in their operations.
With a strong commitment to innovation, technical excellence, and customer satisfaction, we provide precision measurement systems and support that help businesses meet demanding quality standards.

Join Our Team as a Metrology Systems Technical Support Specialist!

Help customers and distribution partners get the most from Starrett precision measurement systems. In this remote role, you will troubleshoot hardware, software, calibration, connectivity, and application issues; take ownership of cases through resolution; and work closely with Sales, Field Service, Applications, and Engineering to deliver a strong customer experience.

What You'll Do:

• Triage, prioritize, and resolve customer and Sales support cases involving metrology-system hardware, software, calibration, connectivity, configuration, and operator use.
• Provide responsive support by phone, email, remote-access tools, web meetings, and occasional on-site visits.
• Own technical cases through resolution or structured Level 1, Level 2, and Level 3 escalation, with complete case documentation.
• Perform advanced remote troubleshooting, reproduce issues, analyze configurations, and provide corrective and applications guidance.
• Collaborate with Field Service, Applications, Engineering, distribution partners, customers, Sales, and the support team on complex issues.
• Conduct customer application studies and product training; create manuals, bulletins, calibration procedures, diagnostic guides, and knowledge articles.
• Identify recurring technical issues, contribute to root-cause analysis and lasting corrective actions, and follow safety, security, and records-management requirements.

What We're Looking For:

• Strong troubleshooting skills across hardware, software, networking, peripherals, and system configuration.
• Proficiency with Microsoft 365, remote-support tools, and CRM or case-management systems.
• Ability to analyze technical problems, prioritize multiple cases, and follow issues through to resolution.
• Clear written and verbal communication and a customer-focused approach to explaining technical solutions.
• Ability to work independently in a remote environment while collaborating effectively across functions.
• Strong organization, documentation, judgment, follow-through, and case ownership.

Bonus Points For:

• Hands-on experience in dimensional metrology, machine vision, optical measurement, calibration, or measurement-program development.
• Experience supporting vision systems, optical comparators, precision measurement equipment, measurement software, or industrial automation.
• Working knowledge of GD&T, measurement uncertainty, calibration practices, or quality-system requirements.
• Experience working with customers in manufacturing, quality, aerospace, medical device, automotive, or related precision-engineering environments.
• Experience developing technical documentation or training content and working in tiered support organizations.

Must-Have Requirements:

• Associate degree or technical certification in metrology, engineering technology, electronics, computer science, manufacturing, or a related field; equivalent relevant experience considered.
• Relevant technical support, troubleshooting, applications, service, or precision-measurement experience sufficient to independently diagnose issues and manage cases.
• Ability to travel as required
• Residence in an approved U.S. remote-work location in the Eastern Time Zone; ability to work 8:00 a.m.–5:00 p.m. ET, Monday–Friday, with occasional after-hours/weekend support.
• Ability to perform prolonged computer/telephone work, communicate via phone/video/email/in person, visit industrial sites, and handle small metrology components as needed.
• Ability to maintain case records and comply with Company safety, information-security, confidentiality, and records-management requirements.

Salary Range:
$70,000–$85,000 annually

Compensation will be determined based on relevant experience, technical qualifications, skills, and other job-related factors.

Benefits:

• Comprehensive medical, dental, and vision insurance
• Short-term and long-term disability coverage
• Company-provided life insurance
• Paid time off and paid holidays
• 401(k) retirement savings plan with employer matching contributions
• Professional development and career growth opportunities

Equal Employment Opportunity

The L.S. Starrett Company is proud to be an Equal Opportunity Employer. We are committed to providing a workplace where all individuals are treated with dignity and respect and have equal opportunities to succeed. All employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

We provide reasonable accommodations to qualified applicants and employees with disabilities and for other legally protected needs, in accordance with applicable law.