Operations Assistant

We are looking for an Operations Assistant to support the day-to-day operations of Monster Cuts, a landscaping company based in Orlando, Florida, that services approximately 150–170 properties per week. The role involves managing client photos and portals, coordinating subcontractor routes, and supporting invoicing and collections to ensure smooth and efficient operations.

Position Details

• Company: Monster Cuts

• Work Arrangement: Hybrid (El Salvador)

• Schedule: 44 hours per week

• Salary: $1,000 per month

Key Responsibilities

Client Portals and Photos

• Review before-and-after photos submitted by crews and subcontractors to ensure all required areas are covered and images meet quality standards.

• Upload photos and close work orders in client portals.

• Follow up daily on estimates and ensure property visits are properly recorded in client portals.

Routes and Subcontractor Coordination

• Confirm weekly schedules, organize outstanding tasks, and send routes to subcontractors.

• Reschedule incomplete services and keep the Weekly Routes Excel tracker up to date.

• Upload weekly property lists provided by clients.

Invoicing and Collections

• Review outstanding payments at the end of each month and send payment reminders.

Communication and Administrative Support

• Monitor and organize the company's general inbox.

• Report property-related issues to clients and respond to complaints using approved templates.

• Prepare estimates and document requests, including Certificates of Insurance (COIs) and vendor forms, for approval by the Operations Manager.

Requirements and Qualifications

• English proficiency: Intermediate to advanced written English, as all client communication is conducted in English.

• Excel: Intermediate skills, including filtering, working with tables, and updating shared spreadsheets.

• Experience: At least one year of experience in operations, back-office support, customer service, or administration.

• Internet: Reliable internet connection for remote work.

• Availability: Ability to work 44 hours per week.

Preferred Qualifications

• Familiarity with landscaping, property management, or field service operations in the United States.

Key Competencies

• Attention to detail: Ensure accuracy when reviewing photos, invoices, and work orders.

• Organization: Manage multiple clients, portals, and tasks simultaneously.

• Problem-solving and judgment: Know when to resolve issues independently and when to escalate them.

• Communication: Communicate clearly and professionally with clients and subcontractors.