Pos Support Representative (Basic Tech Support)IDT BY INDET GROUP

Pos Support Representative (Basic Tech Support)

IDT BY INDET GROUP

Location: Guatemala
Workplace: Hybrid
Job type: Full Time
Posted: Posted September 23, 2026

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Provide top-tier support for NRS products and services
Requires high school diploma and 85% English proficiency
On-site work in Zone 4, Guatemala City
Competitive salary with bonuses and benefits

Customer Service Representative

We are looking for enthusiastic individuals to join our team as Brand Ambassadors. In this role, you will be the voice of our customers, providing top-tier support for NRS products and services.

Key Responsibilities:

Customer Support: Manage accounts to provide information, clarify details, and ensure records are accurately updated.
Problem Solving: Identify the root cause of issues and execute effective resolutions for customer complaints.

Requirements:

High School Diploma.
English proficiency at 85% or higher.
Previous customer service experience is preferred/desired.
Strong computer aptitude, documentation skills, and multitasking abilities.
Excellent phone, email, and chat etiquette.
Schedule flexibility and ability to work on-site in Zone 4.
Professionalism and a positive, people-oriented attitude.
Strong problem-solving skills and the ability to think quickly.
A proactive team player who takes ownership of their work.

What we offer:

Competitive salary
Bonuses
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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