Sr. Consultant - Salesforce

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

At TTEC Digital everything we do, helps our clients fuel exceptional experiences for their customers. Together, we help our clients develop strategic customer experience design, integrate data, and orchestrate industry-leading technology.

Job Expectations:

TTEC digital is ramping up SalesForce practice in Hyderabad, India. As a Senior Consultant with our Salesforce practice, the candidate will be a senior practitioner who will play a technical lead role. This role requires multi dimensions of expertise, which includes pre-sales capability, Technical Solutioning and implementation, coaching and mentoring team members.

Roles and Responsibilities: 

• Able to do requirements elicitation discussions with clients on product functionality and system architecture.
• Able to perform gap fitment analysis, propose architecture design, review technical and functional solutions, estimation and planning of project delivery.
• Provide critical review on technical design, integration, development, configuration, customization, and document as required.
• Able to interpret and translate the design, configuration, development, integration, migration and administration components of the solution to the junior team member and monitor their development.
• Monitor and review the delivery of solution post development.
• Ability to collaborate with cross functional teams to support on-going project development.
• Ability to work as part of a team to solve technical problems in varied political and geographic environments.
• Ability to multitask. Work on multiple projects and deliver results.

Eligibility and Required Skills:

• Engineering graduate with proven track record in software engineering.
• 8-12 years of experience in Salesforce ecosystem with expert level understanding of Salesforce platform (Implementation Consulting, Design, Configuration, Development and support)
• Experience with Salesforce Sales/Service cloud, Marketing cloud. Administration/Configuration, Apex, Visualforce, APIs, data loader, Lightning.
• Certification in Salesforce Platform Developer 1 & 2 certifications is desired.
• Experience with Agile methodology and running scrum forums.
• Highly motivated self-starter with a desire to "go the extra mile".
• Exceptional verbal, written, presentation and interpersonal communication skills.
• Proven time management skills in a fast-paced dynamic development environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.