Worker's Compensation Paralegal

Position summary
The Workers' Compensation Paralegal supports Rob Levine Law's Massachusetts workers' compensation attorneys from intake through resolution. You will manage a caseload of injured-worker claims: gathering medical records, preparing filings with the Department of Industrial Accidents (DIA), tracking deadlines and keeping clients informed. The role is central to moving cases efficiently and getting clients the benefits they are owed.
Key responsibilities
Case management

• Manage an assigned caseload of Massachusetts workers' compensation claims from intake to closing.
• Open new files and gather injury details, employer and insurer information, and wage records.
• Track DIA deadlines, conciliations, conferences, hearings and impartial medical exams in SmartAdvocate.
• Keep case notes, tasks and follow-up dates current.

Filings and documents

• Prepare DIA claims, forms and correspondence for attorney review.
• Draft settlement documents, including lump sum agreements, and prepare benefit calculations for attorney review.
• Organize exhibits and hearing packets.

Medical records and benefits

• Request, track and review medical records and bills.
• Track weekly benefits, medical payments and treatment authorizations.
• Coordinate with medical providers, insurers and adjusters on payments and outstanding balances.

Client communication

• Serve as the main day-to-day contact for clients, with regular, clear updates.
• Prepare clients for conciliations, conferences, hearings and medical exams.
• Communicate with Spanish-speaking clients, either directly or through the firm's resources.

Team support

• Work closely with the WC attorneys and flag issues early.
• Coordinate with the personal injury team when a WC case has a related third-party claim.
• Support settlement closing and disbursement, including WC liens on third-party recoveries.

Qualifications
Required

• Paralegal certificate or associate's or bachelor's degree, or equivalent law firm experience.
• At least 2 years of paralegal or case manager experience in workers' compensation.
• Working knowledge of Massachusetts DIA procedures and forms.
• Experience reviewing medical records and tracking medical bills.

Preferred

• Plaintiff-side (injured worker) workers' compensation experience in Massachusetts.
• Experience with SmartAdvocate or a similar case management system.
• Bilingual in English and Spanish.

Skills and attributes

• Organized: manages many files and deadlines at once without letting anything slip.
• Detail-oriented: produces accurate filings, calculations and records.
• Client-focused: treats injured workers with patience, empathy and respect.
• Clear communicator: writes and speaks plainly to clients, adjusters and providers.
• Proactive: follows up without being asked and flags problems early.
• Team player: works smoothly with attorneys, the PI team and the disbursement team.
• Comfortable with technology: confident in SmartAdvocate and Microsoft Outlook, Excel, Word and Teams.

Rob Levine Law is an equal opportunity employer.